Privacy Policy

Who controls information

This website is operated under the name European Aquarium Services Ltd, Company No. 2026-AC-0148, with a registered address at 24 Meridian Quay, Rotterdam, Netherlands. The contact address for privacy enquiries is [email protected].

Information collected

If you use the contact form, we receive the information you enter, including your name, email address, property or business type, aquarium type, approximate scale, service selection, current maintenance situation, preferred timing and message. Please do not include unnecessary sensitive information.

Like most websites, a hosting service may process technical information needed to deliver pages, such as an IP address, browser type, device details and request time. This website does not operate an analytics service, advertising network or user account system.

Purposes and lawful basis

Form information is used to respond to an enquiry and assess the subject of the request. The legal basis may be steps requested before a potential service arrangement, legitimate interests in handling enquiries, or consent where applicable. Technical logs may be used for security and reliable delivery. We do not sell contact information.

Cookies and storage

The site uses local storage to remember your cookie-choice preference. It does not use tracking cookies or active analytics. Local storage is controlled by your browser and can be removed through browser settings. Details are in the Cookie Policy.

Retention and security

Enquiry information is kept only for as long as reasonably needed to respond, administer a potential relationship, meet legal requirements or resolve disputes. Retention periods may vary with the context. Reasonable technical and organisational measures are used, but no internet transmission or storage system can be guaranteed completely secure.

Your rights

Depending on your location, GDPR rights may include access, correction, deletion, restriction, objection and data portability. You may also withdraw consent where processing relies on consent. UK or EU residents may complain to their local supervisory authority.

Where applicable under CCPA or CPRA, California residents may request access, correction or deletion and may ask about categories of personal information used. We do not sell or share personal information for cross-context behavioural advertising. We will not discriminate for exercising applicable rights.

International transfers and processors

Hosting or email infrastructure may process information in countries outside your location. Appropriate safeguards may apply where required. This site does not intentionally add third-party processors beyond infrastructure needed to host pages and handle communications. We do not claim that a particular provider is used.

Privacy requests

Send a request to [email protected] with enough information to identify the request. We may need to verify identity before disclosure. We aim to respond within the period required by applicable law. This policy may be updated when site practices change.